Frequently Asked Questions

Where is Carnival Mode located?

Carnival Mode is an online clothing store based in New York, United States

Where are your products shipped from?

New York, United States

When will my order be shipped?

Processing time for each order typically takes 2-5 business days and products will be shipped out within 2 to 7 business days. 

Do you ship your products internationally? 

We ship to some international countries. For more information on international shipping, visit our Shipping & Delivery page.

What shipping carriers do you use? 

We primarily ship with USPS, DHL and UPS. 

How can I check the status of my order?

After your order is placed, you will receive a confirmation email with your order's tracking information. 

Can I cancel or change my order?

Customers are responsible for reviewing all the items they selected before checkout. Once the order is submitted, we are unable to cancel or change your order.

How do I return my order?

All sales are final. We do not accept returns.

Where can I find product sizing information?

Customers can view sizing information on each product page.